Technical Support |
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| Hours: | 9:00 a.m. to 5:00 p.m. USA central time |
Return Policy Telephone Orders Shipping Payment Methods Privacy Security Tax Information |
| Phone: | (636) 285-9624 | |
| Email: | support@catenary.com | |
| Mail: | Catenary Systems 6089 S Lakeshore Dr Hillsboro MO 63050 USA |
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Return PolicyCatenary Systems is committed to customer satisfaction. If you are unsatisfied for any reason with one of our products you may return it within 30 days for an exchange or refund. Refunds can only be issued to the credit card used to make the original purchase.Before returning any product contact customer service for a Return Authorization. Send an email message to support@catenary.com. Items which have been customized are not returnable. Telephone and Fax OrdersTo place an order by phone contact Catenary Systems sales office at (636) 285-9624 between 9 am and 5 pm central time USA.
ShippingAll software delivery is electronic.Payment MethodsCatenary Systems accepts the major credit cards: Visa, MasterCard, and American Express. We do not extend credit terms, all purchase orders must be accompanied by company check. Catenary Systems accepts wire transfer orders. Please send an email request for the wire transfer information to sales@catenary.com.
PrivacyCatenary Systems respects the privacy of its customers. Any information that we gather is used to deliver the product, provide technical support, and update notices.Catenary Systems does not release any customer information to third parties. You may receive notifications from us about new versions and updates. If you would rather not be notified please send an email to: support@catenary.com with "update notice" in the subject line and "remove" in the body of the message. Cookies may be used to identify you when you place an order,
eliminating the need to reenter information. It is only for your convenience
and you can still order online even if your browser will not accept cookies.
SecurityOur secure software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your identification and credit card number so that it cannot be read as the information travels over the Internet.Catenary Systems guarantees that your shopping experience at our website will be safe. In the unlikely event of fraudulent use, you must notify
your credit card provider in accordance
with its reporting rules and procedures.
Under the Fair Credit Billing
Act, your bank cannot hold you liable for more than $50
of fraudulent charges resulting from unauthorized use of your credit card.
Catenary Systems will cover that charge.
Tax InformationApplicable state sales tax will be added to all orders shipped to Missouri addresses. Sales tax will not be charged on shipments to recipients outside Missouri. |